Shipping policy

Shipping Policy
At Niagara Light & Living, we strive to make every step of your shopping experience as pleasant and seamless as possible.

We are proud to carry a curated selection of reputable, high-quality brands. While a limited range of stock ships from our Niagara warehouse, many of our products are shipped directly from our Canadian and international suppliers. This approach reduces errors, saves valuable time and resources, and lessens our environmental footprint, allowing us to serve you better while supporting a more sustainable model.

Each product page shows what shipping costs for that piece and whether it ships from our warehouse or directly from the maker. When your order includes pieces that ship in different ways, the shipping for each is added together at checkout, and you'll see the total before you pay.

Shipping Rates

  • Lighting — Complimentary shipping on all lighting, anywhere in Canada.
  • Pieces shipped directly from the maker — Complimentary shipping anywhere in Canada.
  • Home Décor & Accessories — A flat $50 shipping fee applies to décor orders of $500 or more. Smaller décor and accent orders ship at standard carrier rates, calculated at checkout from your address.
  • Large & Oversized Furniture — Delivered by freight (to your front door) for $400 per order to all 10 Canadian provinces, with free shipping on furniture orders over $10,000. Smaller pieces may ship by parcel carrier at rates calculated at checkout. We are currently unable to offer automatic furniture shipping to Yukon, the Northwest Territories, Nunavut, or remote and fly-in Northern communities. If you are in one of these areas, please contact us before ordering and we will arrange a custom freight quote.
  • All other in-stock items — Shipped from our Niagara warehouse at Canada Post or Purolator rates, calculated at checkout from your address.

Shipping Carriers & Delivery Scope

We ship across Canada using trusted carriers, including Canada Post, Purolator, freight carriers and local courier services, depending on location and item size. Pieces shipped directly from the maker may arrive with the maker's own carrier, such as UPS or FedEx. Unless otherwise stated on the product page, all deliveries are made to your doorstep.

Please note:

  • We do not ship to P.O. Boxes.
  • Remote or hard-to-reach areas may incur additional shipping charges. If this applies, we will contact you in advance with a custom shipping rate for your approval before processing payment.

Delivery Timelines & Lead Times

We aim to process and fulfil orders as efficiently as possible. Estimated delivery times vary depending on stock status:

  • In-stock items: typically delivered within 10–15 business days.
  • Supplier-shipped or made-to-order items: may require 1 to 18 weeks, depending on manufacturer lead times, product availability and demand.

Please note: all delivery dates are estimates only and are not guaranteed. Timelines do not include statutory holidays, weather-related delays or supplier production issues.

Backorders

Should an item become backordered or delayed, we will notify you promptly with an updated lead time. At that point, you may choose to wait, exchange it for an alternate item, or cancel your order.

Damages & Claims

We take great care in packaging and shipping your order, but in the rare event that your item arrives damaged or incomplete:

  • Open and inspect all packages within 24–48 hours of receipt.
  • Keep all original packaging and delivery documentation.
  • Take clear photos of any damage and email them to us at ybulk@bulkinteriors.com.
  • Submit your claim within 48 hours of delivery so that we can file a timely report with the carrier.

Claims submitted after this window may not qualify for compensation or replacement.

Refused Deliveries

Any purchase refused at the time of delivery without prior written authorization will be subject to a 20% restocking fee, and any shipping costs incurred will be deducted from the refund. See our Refund Policy for returns.

Thank you for supporting Niagara Light & Living. If you have any questions or would like help with your order, please reach out to our team at ybulk@bulkinteriors.com or 905-746-3993. We're here to help you find the perfect pieces for your home.